From check-in to takeoff off, every step of the FlyNYON experience is crafted to maximize passenger care and satisfaction.
At check-in our customer experience representatives will retrieve your information and discretly record your body weight for our Flight Operations team. Seating will be arranged according to the best weight and balance configuration for your aircraft.
While you wait in our FlyNYON terminal with a fresh cup of Hot Chocolate our product specialists will work with you to maximize your flight with various add-ons. These range from extra flight time, Video packages, Heated Jacket rentals and much more.
After you finish creating your perfect experience with our product specialists our customer experience representatives will escort your to the briefing room to watch the preflight safety video highlighting procedures in the event of an emergency.
In our Harness Room our customer experience representatives will properly fit you in our FAA approved harness and secruely attach your gear to neck straps. Prior to boarding our vans and making the short 2-minute drive to the heliport, our team will train you on how to operate our quick-release tether system.
Once you arrive at the heliport our ground operations team will outfit you with a personal floatation device and instruct you on the use of it. Your pilot will then greet you and go over a redundant safety briefing to make sure all passengers are fully informed, at this time you will also go over specific route and landmark reqests during your flight.